Sales

Sales call analytics added to the Sales workflow

Sales now pairs QC with per-rep analytics, talk ratio, sentiment movement, objection handling, competitor mentions, deal risk, and top-performer patterns.

Sales May 3, 2026 Sales leaders

The Sales workflow now has two lanes: QC and analytics.

QC catches promises, policy gaps, discount language, commitments, and calls that need manager review. Analytics shows per-rep patterns such as talk ratio, sentiment movement, objection handling, competitor mentions, next-step discipline, deal-risk signals, and top-performer behavior.

Both lanes stay attached to source moments. That means the output can land in manager review, CRM context, enablement material, or a rep analytics workflow without losing the exact call evidence behind it.